ADVANCED I CARE: Mobile Optometry Services
The privacy of our clients and individuals we interact with is of utmost importance at
ADVANCED I CARE, and we are fully committed to safeguarding it. ADVANCED I CARE
ensures compliance with all relevant privacy laws and regulations, including the
Australian Privacy Principles (APPs) under the Privacy Act 1988, as it collects, uses,
discloses, stores, corrects, and provides access to personal information.
We only collect personal information that is necessary for the provision of our mobile
optometry services, and we do so in a lawful and fair manner. We are committed to
maintaining the privacy and confidentiality of all personal and health information
provided to us by our clients.
ADVANCED I CARE also acknowledges that individuals with vision or hearing
impairments, as well as those from culturally and linguistically diverse backgrounds,
may require additional considerations when it comes to privacy.
Definitions
Personal Information refers to information or opinions, whether true or not, that can be
used to identify an individual. This includes information about a client’s identity, contact
details, medical history, and other personal details provided during the delivery of our
services.
Sensitive Information includes details such as an individual’s racial or ethnic origin,
political opinions, religious beliefs, or health information that could reveal sensitive
aspects of their personal life, including their vision or medical history.
Health Information refers specifically to any personal information related to an
individual’s health or vision status, including the provision of optometry services,
medical treatments, and assessments.
Unsolicited Information is any personal information we receive from an individual that
we did not actively request or seek.
Policy Principles
ADVANCED I CARE is dedicated to protecting the privacy and confidentiality of client
information. We do so by adhering to the following principles:

1. Consent: We will always obtain consent to collect and store personal
   information from clients or their representatives, ensuring transparency about
   the types of information we collect.
2. Access: Clients or their representatives will be informed about the records we
   hold and will be granted access to their personal information upon request,
   subject to applicable legal exceptions.
3. Secure Storage: Personal and health information, whether electronic or paperbased, will be securely stored, with access strictly limited to staP members who
   require it for their duties.
   Collection of Information
   ADVANCED I CARE will only collect personal information that is necessary to deliver our
   mobile optometry services and conduct our business operations. The types of
   information we collect may include, but are not limited to:

• Name, address and contact details (e.g., phone number, email)
• Emergency contact details and next of kin
• Payment information (e.g., credit card, bank account details)
• Client’s medical and eye health history
• Personal health directives and vision preferences
  This information is collected directly from clients, their representatives, third-party
  referral services (e.g., General Practitioners, specialists, hospitals), or authorised
  individuals such as a Power of Attorney.
  We may also collect personal information through our website, in-person consultations,
  or other interactions to provide high-quality care tailored to each client’s needs.
  Use and Disclosure of Information
  Unless we have express or implied consent, we will only use or disclose personal
  information for the purposes for which it was collected, or for a directly related purpose.
  We may also disclose information to third parties, such as healthcare providers, IT
  support services, or other professionals assisting with the delivery of care, but only as
  necessary.
  Marketing and Communication:
  We may use personal information to communicate with clients about new services,
  updates, or promotions related to our mobile optometry services. All communications
  will comply with Australian Privacy Law, and clients will be given an option to opt out or
  unsubscribe.
  Disclosure to Third Parties
  ADVANCED I CARE may disclose personal information to third-party contractors and
  service providers who help us deliver services, including:
• IT and technical support services
• Payment processors
• Allied health professionals
• Business advisors and legal representatives
  We require third-party providers to adhere to privacy standards and protect personal
  information as diligently as we do.
  Disclosure to Relatives and Guardians
  In cases where a client is unable to provide consent (e.g., due to illness, incapacity), we
  may disclose personal information to a guardian or authorised representative, provided
  that such disclosure is necessary for care or treatment.
  Legal Obligations
  We may disclose personal information if required or permitted by law, for example, in
  response to a subpoena, or where it is necessary to prevent or lessen a serious and
  imminent threat to the health or safety of an individual or the public.
  Data Security
  We take reasonable steps to ensure that personal information held by ADVANCED I
  CARE is secure from unauthorised access, disclosure, or misuse. Electronic records are
  stored in a secure, password-protected database, and paper-based records are stored
  in a locked facility.
  Data Retention:
  We retain client records for a minimum of seven years from the date of the last service
  provided, in line with industry standards.
  Access to Personal Information
  Clients have the right to request access to their personal information held by
  ADVANCED I CARE. We will provide access unless there are legal or practical reasons
  that prevent it. If clients believe their personal information is incorrect, they may
  request corrections, and we will make reasonable ePorts to update the information.
  Disclosure of Personal Information Overseas
  ADVANCED I CARE does not disclose personal information overseas unless the client’s
  relative or guardian resides overseas and the client has consented.
  Data Breaches
  If ADVANCED I CARE experiences a data breach that could cause serious harm, we are
  required to notify both the aPected individuals and the OPice of the Australian
  Information Commissioner (OAIC). An ‘eligible data breach’ occurs when there is
  unauthorised access to, disclosure of, or loss of personal information, and this is likely
  to result in serious harm.
  Contact Us
  If you have concerns about your personal information or would like to access or correct
  your details, please contact us at:
  ADVANCED I CARE
  Phone: 1300 718 605
  Email: admin@advancedeyecare.com.au
  Website: www.advancedeyecare.com.au